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Explore over 100 historic inns & hotels across 24 counties… a unique experience every time!

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Frequently Asked Questions

We're making a comeback from 12th April! We're opening our pubs in rooms in stages and can't wait to welcome you back. See our Frequently Asked Questions below if your have any queries about any upcoming bookings.

When we're ready to reopen, our PUBSAFE scheme will continue to be at the heart of everything we do and will be proudly followed in all our pubs and hotels. 

Are you open?
Can I Travel and Stay Over?
Can I bring my Dog with me during my stay?
How do I check-in?
How do I check-out?
Is the pub/restaurant open?
Do you do breakfasts?
Can I have visitors in my room?
What social distancing measures do you have in place?
What cleaning procedures do you have in place?
Are staff protected?
Do you accept contactless payments?
Has my booking been cancelled?
What's the cancellation policy?
What happens if you cancel my booking?
Can I get a refund if I am unable to attend due to travelling from overseas?
I would like to stay over but can I cancel my breakfast?
What happens if I develop Coronavirus symptoms before my stay?
What happens if I develop Coronavirus symptoms during my stay?
Can I self isolate at one of your hotels?
What is your cleaning procedure if a guest has Coronavirus?
If I re-book and the situation gets worse, can I re-book again?

If we’ve not answered your question, you can message us on Facebook or call our Customer Reservations team on 0345 60 86 040