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Coronavirus: Guest Update


The Government have announced that Pubs and Hotels can reopen from the 4th July. As you know we have been busy for months planning for this, with the safety of our teams and customers as our top priority. You are now able to book a hotel stay online for stays from 6th July. Find hotel

We’re really looking forward to welcoming you back and we’ve been working hard behind the scenes on the new Pub Safe promise to make sure you and our teams are as safe as possible in the pub environment you know and love.
All bookings and all locations have been cancelled up until 5th July.

Despite the government announcing Pubs and hotels can open, the following sites remain closed for now. We continue to work in the background on getting open in the future, so please keep an eye out for further updates.
Bookings for the 10 sites below up to and on 31st July have been cancelled:

Locations in Wales

We await a confirmed opening date for Pubs from the Welsh Government , and continue to work in the background on getting the pub open safely. If you have a booking at The New Inn Hotel, Newport before or on 8th July, your booking has been cancelled. We will update here of any future cancellations.

Locations in Scotland

If you have a booking at any of the following hotels in Scotland before or on 14th July, your booking has been cancelled.


If your booking has been cancelled based on any of the above criteria, you will have been notified by email. If your booking is pay on arrival, there is no further action required.

If you have prepaid for your booking, you will receive an automatic refund on or before your arrival date. If you haven’t received your refund after the date you were due to arrive, please call our reservations team on 0345 60 86 040.

We have missed you and can’t wait to welcome you back.  Our core aim is to ensure our team and our guests are safe in our businesses you may notice some differences in our hotels that are designed to achieve this aim. So whether you are a regular with us or are visiting for the first time, please take note of changes we have made at our hotels to keep our guests and colleagues safe. See our Pub Safe promise.