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Coronavirus: Guest Updates

Please see an update to our hotels depending on location below:

HOTELS IN ENGLAND

We’re sad to close our doors once again as England enters the second lockdown to help reduce the continued growth in coronavirus cases.

We do have a number of sites that remain open, offering room only service, if you require a room to stay away from home for work purposes, education or other legally permitted reasons. Please check if you meet these criteria on the Government’s website. These hotels are:

Cancellations at all other hotels: Bookings up to and including overnight stays on 1st December have been cancelled. If your booking is pay on arrival, there is no further action required.

If you have prepaid for your booking, you will receive an automatic refund on or before your arrival date. If you haven’t received your refund after the date you were due to arrive, please contact the hotel directly. Search hotel

It's only goodbye for now, and we will miss you! In the meantime, keep in touch on our Facebook page and we look forward to when we can open our doors and welcome you back to our pubs again.

HOTELS IN SCOTLAND - UPDATE

Our hotels in Scotland will remain open with the exception of The Hampton Hotel, EdinbughFisherman's Tavern, Dundee and Greyfriars Hotel, St Andrews

Following the latest government guidance in Scotland to halt the continued growth in Coronavirus cases, we won’t be serving alcoholic drinks in our restaurant or bars from 6pm.

The restaurant will be closed at The Titan, Clydebank, but the hotel will remain open for overnight stays. 

 

CLOSED FOR THE FORSEEABLE

Bookings for the following sites below have been cancelled beyond December 1st 2020 and there is currently no confirmed reopening date (unless stated).  

 

 

Keeping Our Guests Safe

Following the latest government regulations, things at Greene King Pubs are a little different at the moment. We’ve made some changes to make sure both you and our teams are kept safe, so here’s what you can expect next time you stay with us:

Bookings: Hotel bookings can be made online or by telephone (0345 60 86 040). If you would like to use our pub/restaurant during your visit, We strongly recommend booking a table with us ahead of your visit, even if you’re just having a drink. This will help our team to safely manage the number of guests in the pub at one time. On arrival, you’ll be shown to your table by our host.

Rule of 6: For the well being of our team and guests, please remember that it is unlawful to mix in groups of more than six people. For this reason, we are unable to join tables together in order to accommodate parties of more than 6.

Wearing masks: Guests must wear face masks in communal areas and in corridors at our pubs and hotels. When visiting our pub/restaurant, it is now the law to wear a face covering when not seated at your designated table. You must wear a face covering when entering and leaving the premises, and whilst moving around the premises i.e. when using toilet facilities or queuing at the till.

Track and Trace: We are required to collect your necessary contact details and support NHS Test and Trace to tackle the spread of Coronavirus.

When visiting our pub/restaurant, we actively encourage people to book online or via our Greene King app. Inside the pub, there are QR codes stationed at points throughout the building and we ask guests who have not booked to scan the QR code and enter their contact details.

Pub Safe: We’ve been working hard behind the scenes at Greene King to make sure we make our pubs, restaurants and hotels as safe as possible, whilst also following the latest government guidelines. That’s why we’ve developed 5 key promises to you, our loyal customers, as well as our dedicated teams, to keep everybody safe. So whether you are a regular with us or are visiting for the first time, please take note of changes we have made at our hotels to keep our guests and colleagues safe. See our Pub Safe promise.

WATCH OUR PUB SAFE VIDEO BELOW