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Coronavirus: Guest Updates

We’re sorry we won’t be able to welcome you into our pubs and hotels while the restrictions apply but we will be ready and waiting when we can open our doors to welcome you again.

Cancellations for hotels in England: Bookings up to and including 16th May 2021 have been cancelled.

Cancellations for hotels in Scotland: Bookings up to and including 30th April 2021 have been cancelled.

Cancellations for hotels in Wales: Bookings up to and including 30th April 2021 have been cancelled.



If your booking is pay on arrival, there is no further action required.

If you have prepaid for your booking, you will receive an automatic refund on or before your arrival date. If you haven’t received your refund after the date you were due to arrive, please contact the hotel directly. Search hotel

In the meantime, keep in touch on our Greene King Inns Facebook page and we look forward to when we can open our doors and welcome you back to our pubs again.


Bookings for the following sites below have been cancelled in 2020 and there is currently no confirmed reopening date (unless stated).  

Keeping Our Guests Safe

Following the latest government regulations, things at Greene King Pubs are a little different at the moment. We’ve made some changes to make sure both you and our teams are kept safe, so here’s what you can expect next time you stay with us:

Bookings: Hotel bookings can be made online or by telephone (0345 60 86 040). If you would like to use our pub/restaurant during your visit, We strongly recommend booking a table with us ahead of your visit, even if you’re just having a drink. This will help our team to safely manage the number of guests in the pub at one time. On arrival, you’ll be shown to your table by our host.

Rule of 6: For the well being of our team and guests, please remember that it is unlawful to mix in groups of more than six people. For this reason, we are unable to join tables together in order to accommodate parties of more than 6.

Wearing masks: Guests must wear face masks in communal areas and in corridors at our pubs and hotels. When visiting our pub/restaurant, it is now the law to wear a face covering when not seated at your designated table. You must wear a face covering when entering and leaving the premises, and whilst moving around the premises i.e. when using toilet facilities or queuing at the till.

Track and Trace: We are required to collect your necessary contact details and support NHS Test and Trace to tackle the spread of Coronavirus.

When visiting our pub/restaurant, we actively encourage people to book online or via our Greene King app. Inside the pub, there are QR codes stationed at points throughout the building and we ask guests who have not booked to scan the QR code and enter their contact details.

Pub Safe: We’ve been working hard behind the scenes at Greene King to make sure we make our pubs, restaurants and hotels as safe as possible, whilst also following the latest government guidelines. That’s why we’ve developed 5 key promises to you, our loyal customers, as well as our dedicated teams, to keep everybody safe. So whether you are a regular with us or are visiting for the first time, please take note of changes we have made at our hotels to keep our guests and colleagues safe. See our Pub Safe promise.