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Pub Safe at Greene King Inns

Pub Safe

We want to ensure our team and our guests are safe in our hotels, so you will notice a few changes during your stay. Whether you are a regular with us or are visiting for the first time, please take note of the changes we have made to keep you and our colleagues safe.

Book With Confidence

Alongside our 5 Key Promises: We have taken extra steps to ensure our bedrooms are fully cleaned and ready to use: Enhanced cleaning, disinfecting of all hand contact surfaces, reduced paper literature, anti-viral washing of towels and linens and frequent cleaning of common areas.

Frequently Asked Questions

Safe Socialising

We’re ensuring safe socialising in all of our pubs by:

  • Following the latest government guidelines
  • Allowing you to book a table before you visit, so you know you have a space to relax and enjoy
  • Unless the pub offers full table service, we encourage everyone to download the Greene King Order & Pay App so that you can order from the comfort of your own table
  • Providing a place where people can feel comfortable when they visit us. We recognise that, while the wearing of masks has been made optional, some of our team and customers may still choose to wear them
  • Continuing to display NHS Test & Trace QR codes for those who wish to use it & support contact tracing
  • Keeping our shared spaces meticulously clean. If at any point you wish to raise any concerns please speak to a member of the team who will be happy to help
  • Where possible keeping walk ways clear so customers and team can use thoroughfares safely


We’re asking you to: Respect other people’s space while walking around the pub and when using communal facilities

Looking After Our Teams

We’re taking good care of our teams by:

  • Asking our team to maintain previous practice for personal safety. Whilst the risk of serious illness is reduced for people who have received two vaccinations the risk of catching Covid still exists
  • Respecting the space of others to allow a comfortable and relaxing environment
  • Requesting each team member has a temperature check at the start of every shift and they complete a health survey
  • Providing regular training in accordance with the latest government guidelines, giving the team everything they need to work safely, including training on social distancing and hand hygiene

We’re asking you to: Respect our teams and any requests they have, to allow everyone to have a safe and relaxing visit

Reduce Contact

We’re minimising contact in our pubs by:

  • Flexible ordering: The quickest and easiest way to order food and drink is via the Greene King Order & Pay App, however if you prefer to, you can visit the bar and place your order with a member of the team*. If you need any help downloading the Greene King Order & Pay App please ask a member of the team who will be happy to help

* Excludes sites who offer a full table service system

  • We have contactless payment methods available in all our pubs for your convenience

We’re asking you to: Use the technology we have available to reduce over crowding at the bar at busy times


Hand Sanitising

We’re promoting good hand hygiene by:

  • Having hand sanitisers at entrances and throughout our pubs
  • Regularly checking and sanitising handwashing facilities in our toilets
  • Ensuring our teams are trained to wash their hands throughout the day

We’re asking you to: Maintain your own personal hand hygiene to protect everyone

Enhanced Cleaning

We are ensuring enhanced cleaning by taking the following steps:

  • Enhanced cleaning with a focus on shared facilities such as toilets, baby changing areas, amusement machines and hot spot touch points
  • All our sites use a range of specialist cleaning and disinfection products, specially designed to keep our staff and our customers safe. Our surface sanitiser is tested to UK and internationally recognised standards to kill 99.99% of harmful bacteria, as well as proven effectiveness against viruses
  • Team members practicing regular handwashing throughout the day as standard practice
  • Using trays to deliver food and drinks to your table
  • Active cleaning throughout the day. You will see our team members cleaning throughout the day to maximise cleanliness for your comfort
  • Our full menu is available via the Greene King Order & Pay App if you’d prefer to use this rather than handling shared menus. Rest assured we clean our menus regularly throughout the day for your safety

We’re asking you to: Lett one of team members know if they have any safety concerns or questions during their visit

Clean Bedrooms

What we're doing:

Enhanced room cleaning including anti-viral washing of towels

Frequent cleaning of common areas


To keep our customers and team safe we are asking customers to:

Feeling unwell? If you are feeling unwell, we ask for customers not to check into the hotel

Respecting social distancing – Respect the space of others where possible in corridors and public areas throughout your stay

Dining in our restaurant – We encourage customers to pre-book if they want to dine in the restaurant for lunch and dinner

Using Contactless Card Payment - Contactless ordering from the comfort of your table when using the Order & Pay Greene King App