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Pub Safe at Greene King Inns

Pub Safe

Our core aim is to ensure our team and our guests are safe in our businesses you may notice some differences in our hotels that are designed to achieve this aim. So whether you are a regular with us or are visiting for the first time, please take note of changes we have made at our hotels to keep our guests and colleagues safe.

Book With Confidence

Alongside our 5 Key Promises: We have taken extra steps to ensure our bedrooms are fully cleaned and ready to use: Enhanced cleaning, disinfecting of all hand contact surfaces, reduced paper literature, anti-viral washing of towels and linens and frequent cleaning of common areas.

Frequently Asked Questions

Safe Socialising

We’re ensuring safe socialising in all of our pubs by...

  • Following the latest social distancing government guidelines.
  • Marking them out to help customers and our teams use them.
  • Laying out tables to ensure safe spacing.
  • Giving you the opportunity to book a table before you visit, so you know you have a safe space to enjoy it.
  • Managing and monitoring queues to make them as smooth and easy as possible.
  • Sign posting our toilets, meticulously cleaning them and following social distancing measures.
  • Guests are encouraged to wear face masks in communal areas and in corridors at our pubs and hotels.

We’re asking you to…

Follow these social distancing measures so everyone can enjoy their time with us.

Looking After Our Teams

We’re taking good care of our teams by…

  • Training them in accordance with the latest government guidelines for safe working.
  • Giving them everything they need to work safely, including training on social distancing and hand hygiene.
  • Temperature checking them at the start of every shift.
  • Carrying out full risk assessments on our pubs, including deliveries to protect both our teams and suppliers.

You can do your part by…

Respecting our teams and any requests they have, to keep everyone safe.

Reduce Contact

We’re minimising contact in our pubs by…

  • Asking customers to use our Order & Pay app and contactless payment methods.
  • Using disposable menus, so they can be recycled after your visit or taken home to use for your next takeaway order.
  • Using screens around our tills to protect both you and our teams
  • Delivering food & drink to your table in the safest way possible.
  • Displaying all allergen information online for our food, so you can check it from your own device.

Please help us by…

By downloading and using our mobile app, you'll be able to minimise contact with our teams wherever possible. Useful features in our mobile app include Order & Pay - allowing you to pay and order food and drinks directly to your table - and our Click & Collect service - if you decide to order from home or from one of our bedrooms. To download our app, search Greene King in your app store. Available on iOS and Android.


Hand Sanitising

We’re promoting good hand hygiene by…

  • Having hand sanitisers at entrances and throughout our pubs.
  • Regularly checking and sanitising handwashing facilities in toilets.
  • Making sure there is hand sanitiser available where tills are accepting cash.

We’re asking you to…

Please maintain your own personal hand hygiene to protect everyone.

Pub Safe Monitor

We’ve introduced new PUB SAFE monitors in every pub who…

  • Wear a unique uniform so you can easily find them.
  • Are responsible for additional cleaning and making sure tables are cleared properly.
  • Check everyone is safe.

You can help us by…

Letting the PUB SAFE monitor know if you have any concerns or questions during your visit.


Clean Bedrooms

We've taken extra steps to ensure your room is fully cleaned and ready to use before your visit:

  • Enhanced cleaning.
  • disinfecting of all hand contact services.
  • reduced paper literature.
  • anti-viral washing of towels and linens.
  • frequent cleaning of common areas.

We’re asking you to…

Remaining social distance in corridors. Letting us know if you would like your room to be serviced or not during check-in.